DOAs

DOA (Dead On Arrival)/Live Arrival Guarantee 

All customers are covered by our DOA/Live Arrival Guarantee

 Beginning Monday January 22, 2024 all store credits must be used within 60 days of issued date. Any previously issued ( before Monday January 22, 2024 ) store credits will have until March 22, 2024 to be used before they expire. 

• Vegas Betta will issue a store credit via E-gift card towards your next purchase for the purchase amount of product that is DOA; Shipping is nonrefundable. 
• All store credit must be used within 60 days from the date issued.
• Losses must be reported to Vegas Betta within 1 hours of receiving the shipment. To be eligible to receive credit, you must email us at DOA@Vegasbetta.com and include a CLEAR photo or video of the dead fish, shrimp or snail in it's ORIGINAL UNOPENED BAG. We will check the timestamp of the tracking number to confirm the time of delivery. No exceptions. 
• Once live aquatics are added to your aquarium, we are not responsible for sudden deaths or illnesses. All live aquatics are shipped healthy, once they are in your system, their continued good health is your responsibility.

Please take CLEAR PHOTO of the dead fish, shrimp or snail within its ORIGINAL UNOPENED/CUT bag within 1 HOUR of arrival and email to DOA@VegasBetta.com. Vegas Betta WILL NOT honor DOA/Live Arrival guarantee past this time frame. We ask all customers to plan ahead for delivery as Vegas Betta WILL NOT be liable for fish left outside in uncontrolled elements or missed deliveries. All DOA/Live Arrival guarantee requests will be verified with carrier for timestamp of delivery.